Community Experience Representative

The Shames JCC on the Hudson is a non-sectarian community center providing meaningful experiences for individuals and families throughout their lives. We are a welcoming, inclusive gathering place that enriches the greater community through social, recreational, educational, social action, supportive service, wellness, and cultural programs and resources guided by Jewish values.

The Shames JCC Welcome Desk and Customer Experience staff support a positive environment for members, visitors, and colleagues. They are responsible for providing outstanding customer service, facilitating a warm, friendly, responsive community experience throughout the entire JCC.

Community Experience Representative

are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.

Essential functions include but are not limited to the following:

• Meet and greet members, their guests and visitors, and program participants and families, as they arrive
  Support the smooth operations of all welcome desk functions
• Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
  Participate in all required trainings
• Assist members with purchases of retail goods and/or services
• Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
• Assist with updating reference materials, such as safety guidelines and required logs and ledgers
• Support programs, and the cross-selling of programs whenever possible
• Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct
• Additional duties, as may be assigned by the supervisor

Education and Experience:

• A minimum of a high school diploma, or an equivalent combination of education and experience
• A strong customer service and sales orientation

Additional Qualifications:

• A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
• A strong track record of consistently providing excellence in service, and quality of work
• Proficiency in using technology and/or office skills, as could be required on the job
• Experience working in high-performing, collaborative and constructive teams
• Current CPR, AED and First Aid certification is a plus
• Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC’s mission.