Welcome Desk: Community Experience Representative

The Shames JCC on the Hudson is a non-sectarian community center providing meaningful experiences for individuals and families throughout their lives. We are a welcoming, inclusive gathering place that enriches the greater community through social, recreational, educational, social action, supportive service, wellness, and cultural programs and resources guided by Jewish values.

Job Summary: Community Experience Representatives are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC. They support a positive environment for members, visitors, and colleagues. They are also responsible for providing outstanding customer service, facilitating a warm, friendly, responsive community experience throughout the entire JCC.

Essential duties and responsibilities: 

• Meet and greet members, their guests and visitors, and program participants and families, as they arrive
• Support the smooth operations of all welcome desk functions
• Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
• Participate in all required trainings
• Assist members with purchases of retail goods and/or services
• Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
• Assist with updating reference materials, such as safety guidelines and required logs and ledgers
• Support programs, and the cross-selling of programs whenever possible
• Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
• Adhere to the Code of Conduct
• Additional duties, as may be assigned by the supervisor

Education and Experience:

• A minimum of a high school diploma, or an equivalent combination of education and experience
• A strong customer service and sales orientation

Additional Qualifications:

• A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
• A strong track record of consistently providing excellence in service, and quality of work
• Proficiency in using technology and/or office skills, as could be required on the job
• Experience working in high-performing, collaborative and constructive teams
• Current CPR, AED and First Aid certification is a plus
• Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC’s mission.

Physical Demands:

• Pick up items 10 to 20 lbs.
• Ability to walk the campus, to assist members and/or deliver mail.

How to Apply: Please submit your resume and a brief cover letter detailing your relevant experience and why you are interested in this position to [email protected].