Aquatics Program Manager

The Shames JCC is seeking an Aquatics Program Manager to provide administrative support and customer service for members and guests utilizing our aquatics program. Reporting to the Aquatics Director, the Aquatics Program Manager is responsible for data entry, direct communications and creating and maintaining orderly and accurate schedules for the department. The Aquatics Program Manager will manage and support scheduling of instructors, program participants and membership at large.

The core of our work at the Shames JCC is to welcome members, be kind and responsive, and help them feel safe. The Aquatics Program Manager will be responsible for facilitating a welcoming and positive experience by engaging all members, sharing knowledge and role-modeling behaviors which reinforce our culture and best practices, and providing a superior level of customer service to all members and guests.

Responsibilities and Essential Functions:

Customer Service:

• Communicates with members and non-members to schedule lessons for members and families in a timely and clear manner
• Organizes swim classes, assigning instructors, and scheduling appropriate staff for special programs
• Exercises good judgment and communicates concerns to your supervisor
• Promotes all aquatic programs
• Maintains positive relationships with members and staff
• Maintains a professional appearance and demeanor

Administrative:

• Coordinates instructor scheduling for all programs
• Submits purchase requests for needed aquatic supplies
• Maintains accurate records as required by the JCC
• Performs miscellaneous job-related duties as assigned by Aquatics Director

Supervisor:

• Assists in supervision of aquatic staff (lifeguards, swim instructors, swim coaches, aerobics instructors)
• Provides constant feedback to staff to facilitate improvements
• Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with JCC policies and procedures. Completes related reports as required.
• Attends and participates in all relevant in-service trainings and staff meetings

Work Environment:

• Office space is frequently exposed to wet and humid condition
• Frequently exposed to moderate to high noise levels
• Frequently exposed to warm environments

Qualifications:

• Associates or Bachelor’s degree or two or more years of relevant experience
• Experience working with various communities is highly desirable
• Self-motivated and comfortable working independently
• Fluency in multiple languages (Spanish ideally) is helpful
• Proficiency in using computer software and databases
• Strong organizational and time management skills
• Strong written communication skills
• Interest and ability to learn content management and database systems
• Swim experience a plus, but not required

Salary: $55,000, full time 40 hour a week position with industry leading benefits

How to Apply: Please submit your resume and a brief cover letter detailing your relevant experience and why you are interested in this position to amonroe@shamesjcc.org.